policies

consultation statements

i am responsible for booking a patch test 24–48 hours before my appointment. if i choose not to have one, i do so at my own risk and accept full responsibility for any allergic reactions or adverse effects that may occur.

if i choose to have a patch test, i understand that i must contact valora via whatsapp after booking with my full name, original appointment date and time, and my preferred patch test date and time. i understand that the patch test must be completed 24–48 hours before my appointment.

i am not currently on any of the following treatments, or i have waited at least 2–3 months after completing my course before booking my appointment: blood thinners, accutane / roaccutane / isotretinoin, or other strong oral acne medications.

i have stopped using products containing active ingredients at least 2 weeks before my appointment, including tretinoin, retin-a / retinol, differin, aha’s & bha’s, azelaic acid, niacinamide, vitamin c, benzoyl peroxide, hydrocortisone cream, and skin peeling or resurfacing products.

if i am booking a treatment that includes bleach, i confirm that i have not threaded, waxed, or plucked my brows within the 6 weeks before my appointment.

i confirm that i am not pregnant.

i have not experienced or undergone any of the following within the last 2 weeks: chemical peels, microdermabrasion, sunburn, or eczema / psoriasis around the eye area.

i confirm that i do not have any of the following: allergies, diabetes, heart conditions, high or low blood pressure, epilepsy, varicose veins, or have undergone radiotherapy treatment.

patch test policy

all treatments require a patch test 24–48 hours before your appointment.

this helps identify any allergies or sensitivities before treatment.

if i choose to have a patch test, i understand that i must contact valora via whatsapp after booking with my full name, original appointment date and time, and my preferred patch test date and time. i understand that the patch test must be completed 24–48 hours before my appointment.

if you experience a reaction following your patch test that prevents you from attending your appointment, we will refund your deposit.

clients who choose not to have a patch test do so at their own risk and accept responsibility for any allergic reactions or adverse effects that may occur as a result.

valora will not be held liable for any adverse reactions if the patch test is declined.

deposit policy

a 50% non-refundable booking fee is required to secure your appointment. the remainder can be paid in cash or bank transfer on the day.

once paid, your deposit is non-refundable. this includes cancellations or rescheduling made with less than 24 hours’ notice, as well as appointments cancelled due to arriving 15 minutes late or more.

please only book when you’re certain you can attend, as your appointment time is reserved especially for you.

cancellation policy

please provide at least 24 hours notice if you need to cancel or reschedule.

no shows and cancellations made with less than 24 hours’ notice may result in the loss of your deposit.

timing policy

please contact us if you are running late.

we allow a 10 minute grace period. a £5 late fee will apply if you arrive 10 minutes late.

if you arrive 15 minutes late or more, your appointment will be cancelled and your deposit forfeited.

if you are running early, we will only be able to see you up to 5 minutes before your scheduled appointment time as we may still be with another client. please be mindful of this as we may not be available to accommodate you if you arrive too early.